Comerica Bank

Reviews

• ★ ☆ ☆ ☆ ☆
  Horrible bank. Workers were condescending and rude. My mother passed away almost 2 weeks ago. Her medicare was direct deposited on to a Comerica Debit card from October. She had a balance of one month's Medicare deposit. I had already called SSA to let them know she was deceased and to stop Medicare payments. I went there to withdraw the October Medicare deposit from her Medicare SSA card. I spent 45 minutes on hold with the SSA and they told me I would have to work it out with DirectPay (Debit Card) and the cards securer (Comerica) I called DirectPay and they said they could only close the account and the remaining funds would go back SSA. He suggested going to Comerica. At this Comerica branch they never offered any condolences for my mother and made me feel like I was trying to steal the money that was left on the card. I have power of attorney, death certificate and all other documentation needed but they wouldn't even look at it and just told me I could use the ATM. When I explained that it was impossible to retrieve the full amount with an ATM they just looked at me puzzled. Way to take advantage of people in mourning by stealing the remainder that could not ever be retrieved by an ATM. And to make us have to wait for the SSA to retrieve the funds through some government bureacracy. It was my mom's money, we are her legal beneficiaries, and we need it to help cover funeral costs. Thanks a lot! I will NEVER use a Comerica bank for the rest of my life. Their ATM, of course, was broken.
  By Chris Renaud, August 28, 2017

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